Privacy Policy

This Privacy Policy describes how Kharleonezchol ("we," "us," or "our") collects, uses, stores, discloses, and protects personal information in connection with our shrub trimming, tree care, and garden maintenance services and the website kharleonezchol.world (the "Site"). By using our services or the Site, you agree to the practices described in this policy. We are committed to handling your data responsibly and in accordance with applicable data protection laws.

Scope and Applicability

This policy applies to all personal information we collect through the Site, when you request or receive shrub trimming, tree care, or garden maintenance services from us, when you communicate with us by phone, email, or other means, and when you interact with our marketing or service-related communications. It does not apply to information collected by third-party websites or services that may be linked from the Site, which are governed by their own privacy policies. If you do not agree with this policy, please do not use the Site or provide us with your personal information.

Definitions

In this policy, "personal information" or "personal data" means any information relating to an identified or identifiable natural person, such as your name, contact details, property address, or any other identifier that can be linked to you. "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, or deletion. "You" and "your" refer to the individual whose personal information we process, including visitors to the Site and clients who use our shrub trimming and tree care services.

Information We Collect

We may collect the following categories of personal information:

• Contact information, such as your full name, email address, postal address, and telephone number, when you request a quote, book shrub trimming or tree care, submit an inquiry through our contact form, or otherwise communicate with us. We use this information to respond to your requests, schedule and deliver services, and maintain our business relationship.
• Property and service details, including the address where services are to be performed, descriptions of the shrub trimming, tree care, or other garden services you are interested in, the size and type of your property, and any special instructions or access requirements. This information allows us to provide accurate quotes, plan our work, and perform the services safely and effectively.
• Communications and correspondence, including the content of messages you send to us via the contact form, email, or phone, and our responses. We may retain these records to fulfill your requests, document our agreements, and improve our customer service.
• Transaction and payment information, such as the services you have ordered, dates of service, amounts paid or owed, and payment method details (e.g., last four digits of a card, billing address) where relevant for processing payments or issuing refunds in accordance with our Return Policy.
• Technical and usage data, such as your IP address, browser type and version, device type, operating system, referring URL, pages visited on the Site, time and date of access, and similar information collected automatically when you visit kharleonezchol.ddd. This information is used to operate and secure the Site, analyze usage patterns, and improve our services, as further described in our Cookies Policy.

We do not collect sensitive categories of personal data (such as health data or biometric data) unless you voluntarily provide them and we have a lawful basis to process them. If you provide such information in a message or inquiry, we will use it only for the purpose for which it was provided and in accordance with this policy.

Sources of Information

We obtain personal information directly from you when you fill out the contact form, request a quote, book a service, call or email us, or interact with the Site in a way that identifies you. We may also receive information indirectly when a third party (e.g., a family member or property manager) books services on your behalf, in which case we assume that the person providing the information has your consent or authority to do so. We do not purchase or acquire personal information from data brokers for marketing purposes.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, schedule, and deliver shrub trimming, tree care, and garden maintenance services at your property, including communicating with you about appointment times, access, and any changes to the scope or schedule of the work.
• To respond to your inquiries, process your requests for quotes, and provide information about our services, pricing, and availability.
• To send you service reminders, follow-up communications, or relevant updates about our offerings (e.g., seasonal care tips, new service options) where you have agreed to receive such communications. You may opt out at any time by contacting us or using the unsubscribe mechanism in our messages.
• To improve our services, the Site, and our business operations, including by analyzing how visitors use the Site, which pages are most viewed, and which services are most requested, so we can tailor our content and offerings accordingly.
• To comply with applicable laws and regulations, respond to lawful requests from courts, law enforcement, or other authorities, enforce our Terms of Use, and protect our rights and the rights of others, including in connection with legal proceedings or disputes.
• To prevent fraud, abuse, or misuse of the Site or our services, and to ensure the security and integrity of our systems and data.

We will not use your personal information for purposes incompatible with those described above unless we have notified you and, where required by law, obtained your consent.

Legal Basis for Processing

We process your personal information only where we have a lawful basis to do so. Depending on the jurisdiction that applies to you, such basis may include: (a) performance of a contract with you, such as providing the shrub trimming or tree care services you have requested; (b) your consent, where we have asked for it (e.g., for non-essential cookies or marketing communications); (c) our legitimate interests, such as improving our services and Site, preventing fraud, and communicating with you about your bookings, provided that such interests are not overridden by your rights; and (d) compliance with a legal obligation. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal. Where we rely on legitimate interests, you may have the right to object to certain processing in accordance with applicable law.

Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We may share your information with trusted third parties who assist us in operating our business and the Site, such as hosting providers, email or communication services, analytics providers, and payment processors. These providers are contractually bound to use your information only for the purposes we specify and to protect it in accordance with applicable data protection standards.
• Professional advisors: We may disclose your information to our lawyers, accountants, insurers, or other professional advisors when necessary for the provision of their services to us, subject to obligations of confidentiality.
• Legal and regulatory: We may disclose your information when required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a legal process.
• Business transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity, subject to the same privacy commitments set out in this policy.

Any sharing is limited to what is reasonably necessary for the stated purpose. We do not allow our service providers to use your personal information for their own marketing purposes.

International Transfers

Your personal information is primarily processed and stored within the United States. If we or our service providers transfer your information to countries outside your country of residence, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities or other mechanisms recognized under applicable law, so that your information receives an adequate level of protection. You may request further information about the safeguards we use by contacting us at the details below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide shrub trimming and tree care services, maintain records of our business relationship, handle disputes or claims, and comply with legal, tax, or regulatory obligations. For example, we may retain contact and transaction information for several years after your last service for accounting and legal purposes. When retention is no longer necessary, we securely delete or anonymize your data so that it can no longer identify you. You may request deletion of your personal information subject to our need to retain it for lawful purposes.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Such measures may include access controls, encryption where appropriate, secure transmission protocols, and training of personnel who handle personal data. Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords where applicable and to contact us promptly if you suspect any unauthorized use of your information.

Your Rights

Depending on your location, you may have the following rights in relation to your personal information:

• Access: the right to request a copy of the personal information we hold about you and information about how we process it.
• Rectification: the right to request correction of inaccurate or incomplete personal information.
• Erasure: the right to request deletion of your personal information in certain circumstances, subject to our legal obligations to retain it.
• Restriction: the right to request that we restrict the processing of your information in certain circumstances.
• Data portability: the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible and where the processing is based on consent or contract.
• Objection: the right to object to processing based on legitimate interests or to processing for direct marketing purposes.
• Withdraw consent: where we rely on your consent, the right to withdraw it at any time.
• Complaint: the right to lodge a complaint with a supervisory authority in your country or region.

To exercise any of these rights, or to ask questions about our data practices, please contact us using the details provided below. We will respond within the time frame required by applicable law. We may need to verify your identity before processing your request. Some of these rights may not apply in all jurisdictions; we will inform you if that is the case.

Automated Decision-Making

We do not use your personal information for automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. Any analytics or segmentation we perform is used only to improve our services and Site and does not result in automated decisions that affect your rights.

Children

Our services and the Site are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, technology, or legal requirements. We will post the updated policy on the Site and update the "last updated" date at the bottom of this page. Where changes are material, we may notify you by email or through a prominent notice on the Site. Your continued use of our services or the Site after the effective date of the changes constitutes your acceptance of the updated policy, except where further consent is required by law.

Contact Us

For questions about this Privacy Policy or our handling of your personal information in connection with our shrub trimming, tree care, and garden services, or to exercise your privacy rights, you may contact us at:

Kharleonezchol

4035 23rd Ave W, Seattle, WA 98199, United States

Phone: +1 206 809 6159

Email: partners@kharleonezchol.world

Last updated: .